Privacy Policy

1. Introduction

TokenIntel ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at tokenintel.org (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account: Email address, password (encrypted)
• Subscribe to Pro: Payment information (processed by Stripe; we don't store full card details)
• Contact support: Email address, name (if provided), message content
• Use portfolio features: Portfolio holdings you choose to track (stored locally or in your account)
• Use paper trading: Simulated trading activity for educational purposes

2.2 Information Collected Automatically

When you access the Service, we automatically collect:

• Usage data: Pages visited, features used, time spent on pages
• Device information: Browser type, operating system, device type
• Log data: IP address, access times, referring URLs
• Cookies and similar technologies: See Section 5 below

2.3 Information We Do NOT Collect

We do not collect:

• Wallet addresses or private keys
• Real trading or transaction data
• Social security numbers or government IDs
• Precise geolocation data

3. How We Use Your Information

We use the collected information for:

Purpose	Legal Basis
Provide and maintain the Service	Contract performance
Process payments and subscriptions	Contract performance
Send service-related communications	Contract performance
Respond to support requests	Contract performance / Legitimate interest
Improve and personalize the Service	Legitimate interest
Analyze usage patterns and trends	Legitimate interest
Prevent fraud and abuse	Legitimate interest
Comply with legal obligations	Legal obligation
Send marketing communications (with consent)	Consent

4. Third-Party Services

We use the following third-party services that may collect or process your data:

Service	Purpose	Data Shared
Supabase	Authentication and database	Account data, usage data
Stripe	Payment processing	Payment information
Netlify	Website hosting	Server logs, IP addresses
Google Analytics	Usage analytics	Anonymous usage data
Resend	Email communications	Email address, name

Each of these services has their own privacy policy governing their use of your data. We encourage you to review their policies:

• Supabase Privacy Policy
• Stripe Privacy Policy
• Netlify Privacy Policy
• Google Privacy Policy
• Resend Privacy Policy

4.1 Third-Party Data Sources

We aggregate publicly available cryptocurrency market data from sources including CoinGecko, DefiLlama, The Block, and others. This is market data, not your personal data.

4.2 AI and Machine Learning

We use artificial intelligence and machine learning to:

• Generate market analysis and signals
• Create educational content
• Improve platform features

Your personal data is not used to train external AI models. Any AI-assisted features process aggregated market data, not individual user information.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve the Service.

5.2 Types of Cookies We Use

Type	Purpose	Duration
Essential	Authentication, security, basic functionality	Session / Persistent
Functional	Remember preferences (theme, settings)	Persistent
Analytics	Understand usage patterns (Google Analytics)	Up to 2 years

5.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

To opt out of Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Specifically:

• Account data: Until you delete your account
• Payment records: As required by law (typically 7 years)
• Analytics data: Up to 26 months (Google Analytics default)
• Support communications: Up to 3 years

After deletion, your data may persist in backups for up to 30 days before being permanently removed.

7. Data Security

We implement industry-standard security measures including:

• HTTPS encryption for all data in transit
• Encrypted password storage (we never store plain-text passwords)
• Regular security assessments
• Limited employee access to personal data
• Secure third-party service providers

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights:

8.1 Access and Portability

You can request a copy of your personal data in a portable format.

8.2 Correction

You can update your account information at any time through your account settings.

8.3 Deletion

You can request deletion of your account and associated data by contacting us at support@tokenintel.org.

8.4 Opt-Out

You can opt out of:

• Marketing emails (unsubscribe link in every email)
• Analytics tracking (browser settings or opt-out tools)

8.5 Restriction and Objection

You may request that we restrict processing of your data or object to certain uses.

To exercise any of these rights, contact us at support@tokenintel.org. We will respond within 30 days.

9. International Data Transfers

TokenIntel is based in Puerto Rico, United States. If you access the Service from outside the US, your data may be transferred to, stored, and processed in the US or other countries where our service providers operate.

We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

13. Do Not Track

Some browsers have a "Do Not Track" feature. We currently do not respond to Do Not Track signals, but you can opt out of analytics through the methods described in Section 5.3.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification for material changes (if you have an account)

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@tokenintel.org